Little Warrior

I have been quite aware that with ageing, there is loss of muscle mass, that sense of balance deteriorates, there is loss of energy and that memory gets a bit fuzzy. 

I thought I was prepared for all of the above and that I was actively countering each of them. I was doing my weight training and natural movements to help with the muscle gain and balance training to retrain and retain sense of balance. I was doing meditation and vitamin supplements ensuring good quality of sleep and playing PEAK ( a memory training game).

When I wrote the above paragraph, I couldn't help smiling at what a little warrior I am. An ageing one but still a little warrior. 

I love that attitude. Doing the best I can to counter whatever cards I am dealt . And if my best is not good enough, accepting the cards in my hand. I was feeling quite pleased with myself when something happened that reminded me that I needed to have a bit more clarity between when to counter and when to accept.

I had lost my driving license some time back, and although someone on social media messaged me saying they had found it and that they would send it to me, it never happened. And I could not find the message in the melee of messages in my inbox and so I thought maybe it was a fake message and the license was lost after all. I  applied for a duplicate and got one. 

Then I went on my road trip . Some of you may have seen  the videos I had made covering Pattiveeranpatty and Talayar Valley Bungalow.  as part of my #UlaghamAnuAnuVaagha series.

At Talayar Valley Bungalow, I was checking in and I was asked for ID. I gave my ID to Jiyesh, the manager,  and I distinctly recall telling myself to be mentally present, and not absent mindedly drop it somewhere, like I have done in the past. I recall taking it and putting it back in my wallet.

I come back home and ten days later I had to go to Hyderabad for work and my license is nowhere to be found. I check my purse - not there. I message Jiyesh and ask him to check if it has fallen in the room - it is not there. I check my suitcase and even my unused socks, it is  not there!

And this was the duplicate license that I had applied and received not more than two months ago! 

My first thought was what will the RTO think? second though was how can I ask the same person to get me yet another duplicate. Puppy shame. :) 

So I did what every sensible person would do. I relegated it to the background and continued with life. :) :) 

Until I could not postpone it any longer. At which point, (after I looked in a few  more improbable places - like the fridge, ) I asked a friend to find me someone who can help get me a duplicate license. Different person of course, to save me the embarrassment. I was not looking forward to the RTO people's reaction but hey!one embarrassment at a time -  we will cross that bridge when we come to it.

This morning, my friend messaged me, asking me to send two photos, my aadhar card copy and a copy of my license. I had the first two - but when I searched for the copy of my license , I realised I did not even have a copy of the newly issued license. My heart sank. This was going from bad to worse! I  told him I was looking for the copy of the latest license and sat there pondering.

And then I had a brainwave - Jiyesh had taken a copy of my ID, he would have it! After all, that is the last time I thought I had seen my license. So I messaged Jiyesh asking him to send me a copy of the driving license he had taken.

And guess what the response was? "Ma'am you only gave me your aadhar card for registration. Not your license." And my inner voice went "what???"

Talayar valley bungalow was the only place that needed to see my ID for registration. They had been given Aadhar card . And I had never taken out my license anywhere else. So if my license was not in my purse, after the trip, it could only mean one thing -  It was never there in the first place. Step aside Sherlock Holmes!

I felt hope surge in me. I scrambled to the cupboard where I keep the RC card copy and opened the pouch and voila! there  it was ..my driving license!

I was delighted. I thanked Jiyesh and told him I had found my license. Then messaged my friend saying I had found my license and does he still want a copy :) :) 

He sent back a face palm emoji . I grinned and replied "sorry for the trouble but you can thank me for the comedy" His response "goodnight" (it was 8 am) I smiled at that and sat there for a while savouring the relief.

As the grin faded my usual pensive thoughts floated back to the fore front. There was something to pay attention to. I had not realised that my confidence in myself was also deteriorating with age. 

I was quick to assume I had lost my license because I did not trust myself . It was true that I had forgotten which ID I had given but I had preempted my absent mindedness and kept the license safe in the correct place. Hmmmm.....

So, NOW,  I think I have to add one more to my list of things to work on as I age - a realistic perception of my own reliability. Read that again..pause ..see what I mean?

ah now that is going to be a big one :) 

Did someone say little warrior?

I am right and I am wrong

There are many times I wonder if we are looking for happiness and joy in the right places. 

When someone commented that you cannot travel and see beautiful places without money, I felt she was right and she was wrong. Some places, yes, you need to be able to afford to visit. But there are many beautiful places within our reach.

When I left all that was familiar to me and moved to the UK, I thought I would find happiness there. I was right and I was wrong. When I invested in friendships and relationships in my search for happiness, I was right and I was wrong and when I ended them, I was right and I was wrong. 

It has always been a little bit of this and a little bit of that. And I think it is exactly this that has fostered my ability to have a realistic view of life (and my melodramatic reactions to it.)😀

When I set out for a walk this morning with Aarti to Semmozhi Poonga, it was with the surety that what I was about to share with her would be beautiful and would bring a huge smile to her face as well as mine. And I knew that that would make me happy.

I was right. The park was even more gorgeous after last night's rain - all the leaves bore a freshly washed look. The flowers with the little droplets of water clinging resolutely to them offered plenty of opportunities to me to take the pictures that I am so fond of. The bed of pink lilies around a tree reminded me that sometimes there is incredible beauty right next to us. 

We paused and looked up at the huge rain tree whose roots solidly grounded her as she reached up to the sky in all directions. I wondered if the roots held her steady as she reached for the stars or if they trapped her in place when all she wanted to do was fly. Which was right and which was wrong?

Whimsical thoughts that make me smile.

As we walked around admiring the flowers and trees, I felt I had validated in the assumption that I had set out with today.

My next planned stop was breakfast and I parked the car on a side road and started to walk towards the hotel. We were chatting to each other about how beautiful the park was .

In front of us was a stationary bus waiting for passengers to board. I hardly gave it a thought as I approached it . 

Just as we were about a foot away, we heard a honk. I didn't pay attention to it at first but when the second honk came close on its heels, I paused my chatter and looked up at the bus.

I could have reacted in so many ways- I could have ignored the honk, or I could have gotten offended that I was being honked at, or I could have been irritated and asked him why he was honking at me.  

I am so glad that I had none of those reactions, because when I looked up curiously, through the windscreen of the bus that reflected the branches of the trees, I could make out the driver grinning widely at me and waving!

I felt such a rush of joy, that it exploded out of me in the form of my usual unbridled laughter and I enthusiastically waved back at him . Aarti was laughing as well. I exclaimed to her "My day is made. That bus driver honked and waved at me!" 

The whole incident only took a few seconds but do you realise how much joy there was in this little interaction? ( I am smiling as I type this)

It was two people connecting to the child within each other. The bus driver happily honking almost as if he was saying "look at me , I am driving a bus" and me getting delighted that he honked at me and happily waving back at him. It was also him telling me "I see you".  And me telling him "I see you too!" 

It took a good five minutes for me to calm down :) I told Aarti "I am so HAPPY that incident happened" 

She replied " It is more than just happiness , no?" and I said "You are right - this is joy" and that was what it was - pure unadulterated joy about a simple interaction that did not conform to what we typically assume gives happiness and joy. 

So, to the driver of 29 C who was at Cathedral road bus stop at 7 30 am  on 24th Jun 2023, I just want you to know, you made my day when you so happily honked and waved at me! Thank you !

And to Life, thank you for reminding me that joy can be found in the most unexpected of places.

I thought today my happiness would come from sharing the beautiful walk in the park with a friend.

I was right and I was wrong. 

Lessons from Natural Movement

When I started my sessions with Sathish, who runs Fit O Crazy..I don't know what I expected but it certainly was not  a deeper understanding of what my life lessons have been and how it was time for me to cast away some of the protective mechanisms that were not needed.

The other thing was - I had always thought I was a playful person. What I didn't realise was that while I knew when to be playful and when to be serious, I hadn't yet managed to use the transition from serious to playful to my advantage.

Sounds confusing yes? let me elaborate.

It was a simple exercise on balancing on the swiss ball. I had done it years ago and naturally, while I struggled with it due to lack of practice, I was not demotivated because if I had done it before I knew I would figure out a way to do it again.

I kept trying and the more I failed the more determined I became. Sathish suggested I use the wall for support to understand about the balance and that is when I got Lesson no:1

My instinctive response was "No I don't want to do that. I am afraid I will hurt myself."

Which was exactly the opposite of what could happen with the wall for support

Sathish calmly said "Why are you afraid?" I said "I will hit myself on the wall. I want to be free". He said "But it is safer there. You learn how to balance using the support and then come back to being free ". I struggled to accept that and I realised why. I was demonising the wall. But it was not the wall that I was afraid of.

Life had taught me not to rely on support. Many times, it had been taken away when I needed it most and I had had to learn to manage on my own. And instead of saying let me make my life easy and take the support safe in the knowledge that my past has taught me to manage on my own, I was willing to make life harder and reject support. I had picked the wrong lesson to learn. 

Our past lessons of managing when our support is taken away has to be that we are able to continue without support. The smart thing to do is to make life easier by taking the support when it exists confident in the knowledge that we can manage even if it is taken from us.

My next lesson came from the way I took cues from Sathish. 

I tried multiple times to get the balance on the ball after I came back from the wall assist. I failed.

Sathish had assessed that I work well under pressure .And so he said you have 20 seconds to find your balance on the ball. And after that I am going to throw a tennis ball for you to catch, You will do that five times. 

The moment he put the pressure of time, within a short while I was up on the ball balancing myself. Wibbly wobbly but balancing. And just as I was about to lose balance Sathish called out "Just play" and that transitioned me from determined warrior to playful child and I started bouncing about on the ball, doing hip shakes laughing all the time. The focus had shifted from making it a challenge that I HAD to conquer to exploring a playful opportunity.

Lesson no 2 : Don't wait for perfection to find your opportunity to play. Once you have an acceptable level, shifting your focus to play relaxes you enough to trust your instincts better.

And the final lesson was exactly how joyous a challenge can be the moment we make it play. I was back to fierce warrior mode because now I had gotten the balance. I still had  one more challenge - the 5 catches. Sathish said "Ok you have 20 seconds to find your balance " I found it in 5 -and I had this fierce glower on my face as I was trying to find the perfect posture that would allow me to execute the next challenge.

And that is when Sathish called out "PLAY..P.L.A.Y." as he spelt those letters, my face changed from fierce focus to a happy smile and I indicated I was ready to catch the ball - EVEN though I was  not in the perfect position to do that.

When you look back at the video, I can see the transition on my face, and after that I can see my body automatically compensating while I light heartedly focused on catching and throwing the ball. And I did all five catch and throws. From an inherently unstable position.

You can choose whatever lesson you want and whatever warnings you want. You can add the disclaimer that this may not work all the time. But i chose to take away this. The fact that this worked this time is enough for me to loosen up a bit when it comes to challenges.

I may be comfortable with failure but I take a long time to give up. I still have to learn when to give myself a break before trying again. I also need to stop fighting for the perfect situation in one step. For sometimes the imperfect situation is good enough to achieve the next step. And after all it is progress that matters :) 

I am sure there are many more lessons in store for me - just as I am sure that I will remember that the fierce warrior is as much a friend to my progress as is the playful child.

Karma!

Another flight and another set of experiences and again so different from the last and certainly heart warming.

We had just had our boarding passes checked to Coimbatore and I watched an older gentleman and a lady begin the descent down the ramp. The lady had a suitcase and a bag on one hand and another bag slung on the shoulder.

From her gait I could tell that it was not a comfortable descent so I offered to help her. No, in fact I asked  "can I help you with the bag"  she quickly said she would manage. Instinctively I knew that she would actually feel better if I helped so I said "it's ok please let me take them. It easy for me"

My instinct was right because without any protest she allowed me to take the luggage from her. And it WAS easy for me. I just had a backpack slung over my shoulder and another small bag.

I started walking slowly down the ramp behind them. Despite the fact that the lady was probably my age or maybe only slightly older, I felt protective as I saw her cautiously proceed. Something about the way she moved reminded of how Amma had distrusted these ramps.

It also occurred to me  that I wasn't being quite selfless. I was hoping the concept of good karma etc would hold good. Not many years from now, I'm likely to be in a similar situation, and I hoped a stronger possibly younger woman would step forward to help me too.  (ok wouldn't object to a nice man doing the same but that is a different conversation 😁)

I smiled at a completely random memory that popped up - amma always used the word karma in a not very positive sense .. "Kharrrmmmam" she would say when she wanted to exhibit disgust, dismay, disapproval... That word was quite versatile really.

My monkey brain was jerked back to the present as we were asked to stop and wait at the point before the aerobridge commenced.

The lady turned to me and said "the surface is so uneven" and I said in as reassuring a tone as possible "yes, even though we know our footwear won't slip, we still feel unsure,illai? "

She nodded her head and turned to move forward.

Throughout this exchange I noticed another lovely young girl watching this interaction between us. I was glad that she didn't get impatient with the slow progress the two people and I were making. I think she understood the importance of consideration and anyway, everyone knows that the plane is not going to take off without us, right?

Wrong - two young men obviously weren't convinced and they tried to dart forward, so they could get ahead of the gentleman and the lady. They misjudged the gap between the lady and me and had to shuffle to a stop to my left, just half a foot ahead of me.  "I could hear ammas voice in my head -" khharrrrrrmam! "
And I heard it exactly the way she would have said it - she would drag out the word "kharrrrrrrrmam"... With the audio like a sine curve 😁

I stepped into their personal space, ready to intimidate them with my trademark snake eye contact. But my body language alone sufficed. They meekly went back to their place in the queue behind me.

Honestly! What is it with some people? What is the need to display such inconsiderate impatience ? Of course the poor intimidated young men must have thought the same of me 😁but shhhh!

While I was congratulating myself on this little victory, my backpack slipped off my shoulder. Without thinking, I angled my elbow so I could hold it in place and I continued walking. It was uncomfortable but manageable. And that's when history repeated itself. Well, the immediate history I mean

The lovely young lady who had been watching my exchange earlier, stepped to my side and said something about my backpack. I thought she was offering to carry it for me and I quickly said "thank you it's ok" . She then repeated and this time I heard what she was saying"let me help you move the backpack on to your shoulder " or something along those lines. And without waiting, just like I had done earlier for the other lady, she reached out and helped lift the back pack off my elbow and settled it back on my shoulder.

I smiled at her and said thank you and my heart smiled too. I felt all warm and fluffy inside as I savoured this incident and the run up to it. There ARE considerate people out there too.

In fact MANY more than I thought. For when I got off the plane, the indigo staff had already stepped forward to help the lady with her luggage, while on the bus another passenger waited patiently for her to board and two other people offered their seats to the them.
The fluffy happy feeling blossomed even more inside me.

I didn't have to wait too long did I? The positivity chain is well and alive as is  instant karma .

Or in the case of the impatient young men instant kharrrrrrrrmam! 

Tough lessons Gentle Reminders

 It has been 8 months since my last blog post and this one is about travel again. But it is in a very different tone from the last.

Those that follow me on Social media would have seen my post about the Lufthansa shenanigans due to a system error.

Long story short, they refused to let me board despite me having a valid travel authorisation for Canada, claimed the Canadian government site to check validity was down, and refused to accept they were wrong because I was able to check validity online and show them that the site was up. Top it up with absolute apathy from some of the desk staff, it was not a pleasant experience at all. 

The result was an almost 8 hour layover in Frankfurt, with a flight to Toronto instead of Montreal and a connecting flight to Montreal that landed at half past twelve in the night ! The same travel documents that were not acceptable suddenly became acceptable by magic! And it doesn't end there.

I got on board the flight to Toronto and was about to slip into an exhausted sleep when a loud scream pierced the cabin! There was a woman screaming "get offa me..Get OFFA me" repeatedly and I jumped up and sat with my heart pounding. Were we being hijacked? Were we under attack? My sleep deprived brain struggled to comprehend the situation as she continued screaming. I then heard one of the cabin crew yelling "calm down . Calm DOWN!" and then "if you do not get up , I am going to restrain your legs. YOUR CHOICE" 

What I could eventually piece together was that it was a passenger and she had needed to be restrained for some reason. I spent the remaining part of the flight nervously bracing myself for her to break her restraints and come charging. We landed in Toronto and had to wait for her to be taken away by the authorities before we could deplane and I wondered if that meant I was going to miss the connection to Montreal. 

Of course all of us were rubber necking! Trying to see who it was that had caused such a commotion. I was miffed when the man behind me stood up to get a better look at what was happening and completely blocked my view! But even I draw the line at blatantly gawking at someone's misery and so I decided to grab the remnants of my dignity and pulled myself together to focus on making  the connecting flight. Which I did. 

A last minute gate change later, a delay, an aero bridge refusing to connect to the plane, here I am in Montreal Airport in the dead of the night. 

Since I was taking the train to Ottawa which I missed because of Lufthansa, I am now typing this as I wait out the 6  hours for my train.

Around me are weary travelers - and I seem to be the only one active and alert. Maybe because of the packet of chips and bar of dark chocolate that I have devoured :) Or maybe because I had been trained over the past 24 hours to expect something or the other to go wrong. So, I kept moving and stretching and doing light mobility moves.

At one point, I was sitting on a bench leaning back and doing some core exercises. And before you ask me, No I don't care what people think of a woman doing ab workouts at 2 am in the morning in a deserted airport. 

A border control agent walking past me, stopped and exclaimed "Oh my! you are strong!" I grinned at her and said "Just trying to keep myself awake" She raised her eyebrows and said "I want to stay awake I have coffee. But you are really strong" she gave me a thumbs up sign as she walked away and I felt a warmth seep into me. A compliment from a random stranger again brought back the same message I had been receiving repeatedly throughout this jinxed journey.

I thought of the staff from Air Canada in Frankfurt - one who took me to the Lufthansa desk to help and the other at the Air Canada lounge.

Jessica said "I appreciate how calm you were through out the process". She had said that just as I was about to burst into tears out of sheer frustration at the way Lufthansa staff were treating me. One minute  later and  I would have been bawling my eyes out and  that compliment probably would not have come my way. :) 

When again 5 hours of waiting later,  the Lufthansa system acted funny and the lady at the Air Canada lounge started making calls to help me out. It got sorted and I was about to burst into tears out of relief again, she reached out to hold both my hands and said "look at me , you are healthy and you are fine. You have your ticket, yes there is a delay but you are fine" In  a flash, my attack of the sniffles vanished. And almost immediately I was smiling and joking again with her. 

And now this customs agent reminding me that I was strong.

I love these incidents for one thing. We may say many things, share our approach and philosophy and they might be very good ones that have worked for us in the past. But every now and then we tend to forget our our own lessons. In these three incidents was the gentle reminder of my own note to self...remember I say "when things are going wrong, don't forget that other things are going right"

You need to have the reserve to bounce back - which I do. But I can always do with some help at the right moment.

I think it was these three women who shored up my strength. Who reminded me of my own Note to Self. 

Sometimes it is good to be reminded about what you already know.

Of grateful journeys

 

Do you remember the first time you boarded a flight? Do you even think about it?

I don't.. I just look at boarding a plane as a regular activity and choosing a  window seat as something that is par for course

This morning I got into the flight and saw a young boy of about 2o sitting in the middle seat. I indicated I needed to get past him to my window seat and he got up saying "thank goodness" . I didnt know why he said that but after I sat down I overheard him on his phone saying "no da I was all excited when I got on the plane but now I see you and I think of you and my heart feels sad and heavy"

I felt a lump in my throat as I picked up on his emotion and then I chastised myself for being overly sensitive and reminded myself that the pain of separation is the price we pay for the excitement of new beginnings.

He finished his call after promising to find a job for his friend as well and I had to once again rein in my emotions. What happened to this pure, simple way of life? Where we took those we loved along with us and retained our connections despite the excitement of new beginnings?

I was brought back to the present by his soft voice "akka that plane is so small but it flies no?" and I said "yes its cos its so far away that it seems small. Ours also will seem like that once we take off "
He said" this is my first time. Will you take pictures for me? "

I'm usually hesitant to handle other people's things but I couldn't resist this boy's note of entreaty. And he sounded so in awe of something that I had stopped marveling about. His note of wonder laced with nervousness was endearing and I felt something shift inside me.

I wished he had asked me before the plane started taxiing, I would have given him my window seat so he could have experienced the full glory of a take off. As I took his phone from him I told him "once we are up in the air, we can exchange seats and you can watch from the window"

He didn't seem too excited by the prospect  as he slowly said "ok akka.. Will it go very high?"
I said "yes, over the clouds. It will be beautiful"

And I could feel myself getting infected with his sense of awe. What a magical thing this is.. To sit inside a big steel bird that flies!!

I started taking pictures and videos on his phone. Focusing on the things that a first timer would find unusual. And as I did that I started looking at everything differently

How busy the trucks and vehicles seemed as they bustled about near an aircraft.. The view over the wing as our plane crossed another - the fire station with fire engines at the ready - the queue on the runway as each plane waited its turn to take off

I captured it all and as our plane took off and we rose about the city, I heard him exclaim " all the houses look so tiny" I turned the phone towards him and waved at him, he instinctively smiled and waved back. I now had captured his first wave from a plane.

I gave him back the phone and asked him if he had an editing app to put all of this together. He said " I have a friend akka he will edit it for me"

I said OK and then about ten minutes before landing I asked him if he wanted to change seats. By this time he was less nervous and he said yes.

We swapped seats and I sat in the middle seat and watched him.

He stayed glued to the window torn between capturing the amazing sight before him on his phone versus capturing it in his mind. And as I watched the entire landing through his phone screen while he recorded it, I couldn't help thinking this was the best view I've ever had.

He turned to me and smiled and said " appada!! we are back on the ground"

I smiled back at him and said yes we are.

I was delighted that the videos that he has of his very first take off will be the ones I shot for him. I know I will never be as excited on my next flight as he was on his very first one. I know that I will not find another passenger as delightful as this young boy with his heart full of dreams of hope despite the pain of separation.. But I do know this.. I am grateful to him for reminding me to marvel at the things we take for granted

A Double Edged Sword

I was running errands for my sister, and I had a list of things I needed to get her. One of the things on my list  - 3 dozen aluminium hangers. I was quite confident of finding them easily enough.

It was only after I started hunting for them that I realised that they were not easy to find at all.

I was told that it would be available at Rathna Stores, in T Nagar, Chennai and so I booked a Dunzo pick up. The delivery person Inbaraj who picked the order went to the store only to find that it was not available.

I felt guilty about wasting his time, apologized and cancelled the order. I didn’t identify myself because I feel my identity is a double-edged sword at times. Some people are compelled to hide their displeasure once they know my identity and I don’t think it is fair to them or to how they are feeling. Despite that, Inbaraj was courteous and said “no problem ma’am” 

Not a hint of displeasure in his voice and I thought that was incredibly professional of him.

After randomly calling about 20 stores, I finally got through New Saravana Stores in Panagal park. The girl who picked up the phone assured me that they had aluminium hangars. I asked her twice and twice she confirmed that it was available. So, I booked Dunzo again and as luck would have it, who was my delivery executive? Inbaraj again!!

This time I called him directly and told him that I had spoken to the store, and they had said it was available. He replied” Ok ma’am I’ll go see” I heard a hint of skepticism in his tone, and I thought “oh no, I hope I don’t have to cancel again.”

Few minutes later I get a call and it is Inbaraj. My heart sinks as I hear that he is there at Saravana Stores and that they are saying they do not have metal hangers. I ask him to wait a minute and call back the girl I had spoken to.

By this time, she recognizes me from my previous calls (she doesn’t know who I am) and her voice takes on an irritated note. I rein in my own irritation and tell her that the Dunzo guy is there, and that he is being told that there is no metal hanger. She replied in a couldn’t care less tone “It is here.” I said no, the guy is at your store, and he is being told that there is none. Can you call him and tell him where to go?”

Her next response “You can come here and see for yourself if you like, I cannot call him”

I gritted my teeth and said, “Ok can you give me your supervisor’s number?”

She rattled it off in a tone that made it clear that she either knew there was no consequence for poor customer service and bad attitude, or she simply couldn’t be bothered if there were.

I asked her to repeat the last digit as the signal was poor and she upped her irritated tone and snapped the numbers out at me. That sent the control on my irritation for a six.

In my usual low snarl, I said “There is really no need to take that kind of an attitude. As a customer I have a reasonable request. If this is not something you can help with, you can tell me that politely”

I then called Inbaraj, put him on conference with the supervisor and told the supervisor about my hunt for aluminium hangars.

To his credit, even though I was just another customer, he quickly located the right person and came back with the answer “No we do not have aluminium hangers” I apologized to Inbaraj (again) and after he got off the phone, I gave the manager the whole background and added “Look I have actually done TV commercials for your store. Now after this experience, I feel I should not even shop there! This is not the right attitude for customer service”

He realised who I was and again to his credit, his demeanour didn’t change. He said “I am sorry Ma’am – This shouldn’t have happened” I loved it that he added “A customer is a customer. And to me everyone is important and even if it were not you, I would say this”

My sense of humour made a slow reappearance and I said “yes. And there really is nothing I can do. Inbaraj will be cursing me, and I will simply pass it on to you”

We both went “heh heh” in a shared moment of humourous discomfort.

I started to tell him to give Inbaraj any item at all, so that it would not be a wasted trip for him, but the line got cut. For a second, I wondered if it was deliberate, and then I decided to let it go. The signal was poor, and considering the manager’s behaviour up to that point, it was unlikely he would do something like that.

But I felt really bad that I had done this to Inbaraj twice. Both times he was not paid for his effort. Considering Dunzo delivery executives operate on such thin margins, it was quite commendable he had not lost his cool or expressed his frustration.

And then I had a brainwave. Gpay Zindabad!!

I sent him some money on Gpay along with an apology. I immediately felt better. He responded with a thanks and to me that closed the matter.

I am so glad that it was not just the girl that I interacted with but with Inbaraj and the manager as well.

It is the Inbarajs and the managers of the world that reassure you that dignity and professional customer service exist.

But I was glad for yet another reason.

If it had been just the girl I had interacted with, then my guilt would have been not just about Inbaraj’s lost commission but also about the TV commercial I had been paid to do all those years ago, endorsing Saravana Stores 😊

I heaved a sigh of relief - Doubled edged sword this!