Thursday, March 16, 2023

Tough lessons Gentle Reminders

 It has been 8 months since my last blog post and this one is about travel again. But it is in a very different tone from the last.

Those that follow me on Social media would have seen my post about the Lufthansa shenanigans due to a system error.

Long story short, they refused to let me board despite me having a valid travel authorisation for Canada, claimed the Canadian government site to check validity was down, and refused to accept they were wrong because I was able to check validity online and show them that the site was up. Top it up with absolute apathy from some of the desk staff, it was not a pleasant experience at all. 

The result was an almost 8 hour layover in Frankfurt, with a flight to Toronto instead of Montreal and a connecting flight to Montreal that landed at half past twelve in the night ! The same travel documents that were not acceptable suddenly became acceptable by magic! And it doesn't end there.

I got on board the flight to Toronto and was about to slip into an exhausted sleep when a loud scream pierced the cabin! There was a woman screaming "get offa me..Get OFFA me" repeatedly and I jumped up and sat with my heart pounding. Were we being hijacked? Were we under attack? My sleep deprived brain struggled to comprehend the situation as she continued screaming. I then heard one of the cabin crew yelling "calm down . Calm DOWN!" and then "if you do not get up , I am going to restrain your legs. YOUR CHOICE" 

What I could eventually piece together was that it was a passenger and she had needed to be restrained for some reason. I spent the remaining part of the flight nervously bracing myself for her to break her restraints and come charging. We landed in Toronto and had to wait for her to be taken away by the authorities before we could deplane and I wondered if that meant I was going to miss the connection to Montreal. 

Of course all of us were rubber necking! Trying to see who it was that had caused such a commotion. I was miffed when the man behind me stood up to get a better look at what was happening and completely blocked my view! But even I draw the line at blatantly gawking at someone's misery and so I decided to grab the remnants of my dignity and pulled myself together to focus on making  the connecting flight. Which I did. 

A last minute gate change later, a delay, an aero bridge refusing to connect to the plane, here I am in Montreal Airport in the dead of the night. 

Since I was taking the train to Ottawa which I missed because of Lufthansa, I am now typing this as I wait out the 6  hours for my train.

Around me are weary travelers - and I seem to be the only one active and alert. Maybe because of the packet of chips and bar of dark chocolate that I have devoured :) Or maybe because I had been trained over the past 24 hours to expect something or the other to go wrong. So, I kept moving and stretching and doing light mobility moves.

At one point, I was sitting on a bench leaning back and doing some core exercises. And before you ask me, No I don't care what people think of a woman doing ab workouts at 2 am in the morning in a deserted airport. 

A border control agent walking past me, stopped and exclaimed "Oh my! you are strong!" I grinned at her and said "Just trying to keep myself awake" She raised her eyebrows and said "I want to stay awake I have coffee. But you are really strong" she gave me a thumbs up sign as she walked away and I felt a warmth seep into me. A compliment from a random stranger again brought back the same message I had been receiving repeatedly throughout this jinxed journey.

I thought of the staff from Air Canada in Frankfurt - one who took me to the Lufthansa desk to help and the other at the Air Canada lounge.

Jessica said "I appreciate how calm you were through out the process". She had said that just as I was about to burst into tears out of sheer frustration at the way Lufthansa staff were treating me. One minute  later and  I would have been bawling my eyes out and  that compliment probably would not have come my way. :) 

When again 5 hours of waiting later,  the Lufthansa system acted funny and the lady at the Air Canada lounge started making calls to help me out. It got sorted and I was about to burst into tears out of relief again, she reached out to hold both my hands and said "look at me , you are healthy and you are fine. You have your ticket, yes there is a delay but you are fine" In  a flash, my attack of the sniffles vanished. And almost immediately I was smiling and joking again with her. 

And now this customs agent reminding me that I was strong.

I love these incidents for one thing. We may say many things, share our approach and philosophy and they might be very good ones that have worked for us in the past. But every now and then we tend to forget our our own lessons. In these three incidents was the gentle reminder of my own note to self...remember I say "when things are going wrong, don't forget that other things are going right"

You need to have the reserve to bounce back - which I do. But I can always do with some help at the right moment.

I think it was these three women who shored up my strength. Who reminded me of my own Note to Self. 

Sometimes it is good to be reminded about what you already know.

33 comments:

  1. i literally traveled with you anu! Your words has emotions!

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    1. Hi! Excellent piece of experience recorded for the international traveller's like me. I have a trip on March 20 to Chicago by Ethihad. Hope I would not experience of the Lufthansa. I always feel the gulf carriers easy for not strong people like me. Anyway I have become little stronger reading this. Happy days Anu

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    2. Hi an experience shared so helpful though was little painful for u. Makes us to keep our selves strong during these situations

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    3. I am sure everything will be fine. etihad is a very good choice. Have a great trip! :)

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  2. I resonate with your anguush - the same Lufthansa did not have an office in Prague and my flight to Munich had to be preponed by an hour in the same airline and I had again pay Indian Rupees fifty thousand . Never do I imagine travelling with them again.

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    1. same thing happened to me...they refused to cancel despite covid and I paid 80,000 rupees more to get this ticket done and for this treatment! ah well..lesson learnt

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  3. The society sometimes plays the role of father and appreciates the well-mannered person like his own child. Especially when we miss the fatherly words and love, we need some encouraging words to move on. I understood the value of appreciating things which we notice. Even the beautiful smiling person may have hidden chaos in mind. Ma,am, you are a multilingual person that I already know. I wonder, "How you speak and write English as good as native".
    I wish to attain the skill.

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    1. Many times on social media we assume the smililng face has zero problems , true. But everyone has their own battles. As for speaking a language like a native, be it english , tamil , hindi or any language , the only thing that will help is practice - practice reading speaking and writing and keep at it until it becomes second nature for us to think in that language
      that is what works for me

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    2. I'll practise ma'am.
      Thank you😊

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  4. So lovely. The screenplay showed a gutsy don't care but composed girl/lady/woman(ur choice mam😊)

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    1. thank you .glad this was a good read...:) i am all three i feel in the way i behave ;) it depends

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  5. "Hope is a good thing, maybe the best of things, and no good thing ever dies."
    Your blog just reminded me of this dialog from the movie "The Shawshank Redemption."

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  6. Very good blog. I am recalling the incident once happened for me of connecting flight missing at Heathrow Airport.

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  7. Hey Anu, that's quite a nerve-racking narrative. The travel woes of the world can make one's attitude go from frustration to hysterical to desperation in seconds. But these things happen. I can't magine the plight of people who face such hurdles
    when they need to travel for personal emergencies it would be agony for sure. You're optimisim personified and truly a Metaphor for when the going gets tough, the tough gets going. Hang in there and if life gives you lemons open a lemonade stall I'd say! We could all use that sweet positivity for a better day!

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    1. yes one of the comments onfacebook reminded me that at least i was not traveling on a personal emergency...yet another thing to be grateful for i think!! and thank you for the feedback. It is feedback like these that remind me that i am on the right track :)

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  8. Oh and a really great tip.....Dark Noir can lift your spirits anyday and at anytime....you did so well munching that chocolate bar....That's what I would have done!

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  9. Every one of those women were meant to play their role along the way for You. Every time we come across a struggling period or something challenging to overcome, the life is trying to teach us a lesson. These are the moments we need to go inward and allow space for self realization. The universe will send angels and guardians in any form to guide us through tough times. It a note to your self to stay in the path of your purpose. Awesome blog!

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  10. Great that you sailed thru these tortuous experiences with your positive outlook. Keep rocking. Many a times it pays to be cool and thoughtful than to be reactive and blow up.

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    1. Yes I do agree - it always pays to be able to manage emotions...just that it isn't always possible ;)

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  11. Great travelogue, climax in a climax, onboarding was a climax and in that your realisation was another one. Loved it..

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    1. :) it also helped me to verbalise my experience and thoughts

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  12. These exeriences, though painful teach us good lessons. The frustration and anger that we have at that point vanish in a day or two and the incident turns into a memory. People can be honest and transparent in explaining their customers on the exact situation so the reputation can be maintainedrather

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    1. True - and i think Lufthansa has much bigger problems than one frustrated customer :)

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  13. Sorry the prev one was an incomplete one and i clicked publish by mistake :(

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  14. Hi this reminds me of my recent travel to India. No a good circumstance, traveling from Europe, missed my connection as my flight was delayed due to fog..I was traveling in Emirates, it was the worst travel I had ever had so far as I was going to see my dad for the last time , didn't make it, was in the airport for 12 hrs. They were not considerate at all.

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    1. so sorry to hear that ...(just saw this comment)

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  15. I love the way you have written the whole experience. And I love the part where you did ab workout in a airport at midnight:-). Most importantly, I learned 10 new words from your blog ;-) More than anything, I was thinking how one would enrich their vocabulary for writing like this. Totally inspiring you are !

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Hey thanks for reading this -I have the comments moderation on. So I have to approve comments before they get published.

While I do try to respond to comments on all platforms , I must apologise if I am not as prompt as the next person - I will get to the comments ....Eventually ;)